We may be leading the pack with our management style and best practices. Others may chase us, but they will never catch us as we’re constantly improving (true story). If you can find anyone that provides better services for less money, hire them.
Research
Every year we study over 200 property management companies in Orange County to compare us to them. So we know we provide the most services for the greatest value. That’s worth sharing!
No Long-Term Contract
No one wants long-term contracts, so we got rid of them. We may be the only month-to-month property manager in Orange County. We feel we need to earn your business everyday.
100% Money Back Guarantee
We realize landlords may be skittish about trusting a stranger, so a money back guarantee helps to ease minds… No other company puts their money on the line.
24-Hour Maintenance Center
Delayed repairs is the number one reason tenants move. So, our 24/7 repair center is always there to protect your Orange County rental property (like Batman, but different). We like happy renters.
Renters' Insurance Coverage
Over 99% of our tenants have insurance protecting you with the first $100,000 of liability coverage (compared to the national average of just 27%). It’s a never ending task, but important.
Pet Screening
To limit landlord liability, all applicants (even those with no pets) must complete pet questionnaires and follow our no pet/pet policy, click here to view it. To start the screening process, click here.
In-House Collections
Less than 1% of our tenants ever go to collections, and with outside collectors success at a mere 10%, we handle it since landlords see Genuine as the collector, so tenants pay 70% of the time or won’t move.
Deposit Free Renting
Qualified renters can either pay the standard deposit equal to one month’s rent or buy deposit insurance equal to two month’s rent for a low monthly fee. Properties rent faster and you get twice the protection.
3D Video Tours
Renters love walking the house with their mouse! Amazingly, no other company spends the money to provide tenants with a quality 3D tour. Click here to view the magic.
Professional Photos
Renters decide with their eyes, so our great photos and 3D videos are listed on Zillow, Trulia, Realtor, Homes, and Apartments.com plus 25 others for the greatest exposure.
Great Descriptions
Every listing has creative descriptions to capture tenant interest. Being truthful, yet colorful, generates interest and reduces vacancy periods – putting more rent money in your pocket.
Repair Surveys
To ensure all repairs are done timely and to tenants satisfaction, we send tenants a survey after each repair. We’ll know if our service providers are timely, friendly, and professional or not.
Online Rent and Proceeds
Rent is paid with online bank transfer, credit card or check. Rent proceeds are paid on the 10th of each month by ACH transfer. Of course, we can always mail you a check too.
Owner Portal
You get your own secure, online portal to access all statements, documents, income and contributions. Your portal provides complete transparency, so you have everything at all times.
Same Day Deposits
All rent checks are deposited same day using our remote deposit machine. Sure, we get rubber checks, but when we do, we know about it fast so we can bounce back faster!
Bright Mind Benefits
Everything is about controlling costs and maximizing your income. Our strong marketing, tenant screening, client care and operational efficiencies benefit you – our beloved landlord!
When Buying or Selling
When you use our sister company, Classic Realty, we’ll give you 20% of the seller paid commission when you buy – and we’ll list properties for just 1.5%. Click here for more info.
Working with Genuine Property Management was very easy. They were all the time helpful.
maxine vicente
13:48 23 Oct 20
Genuine Property Management looks after my needs as a property owner as well as the needs of the tenents. I would highly recommend to property owners and prospective tenents. Very experienced and good repairs!
shirley risley
09:30 20 Oct 20
I have been extremely pleased with the responsiveness and professionlism of Genuine Property Management and particularly the owner Marcel.
tracey jarboe
10:08 18 Oct 20
I’m a new tenant in a property that GPM manages and they’ve made the entire process from viewing the home, to application submission, to move in day run so smoothly. Megan was just the sweetest! I am looking forward to a great year at my new home and working with this company!
Alicia Arriaga
02:04 15 Oct 20
Genuine Property Management has been managing my rental property. Made the experience as comfortable as it gets. True professional, honest, responsive and organized.
sherri forbes
14:32 14 Oct 20
I hired Marcel and his team two years ago and it was the best decision I've ever made. They're quick, efficient, and provide nothing less than exceptional service to myself, and my tenants. Thank you GPM team!
Claudia Kathryn
22:07 13 Oct 20
Had to make a couple of maintenance calls for my unit and they have been easy to reach. I also appreciate them respecting and following the precautions in place due to Covid.
Erika Stephenson
02:21 09 Oct 20
I am a landlord that hired these guys a couple years ago and they were PHENOMINAL! Very friendly and professional team, always got back to me right away. Highly recommend!
Monique Fordyce
21:11 08 Oct 20
Monique Fordyce
19:30 08 Oct 20
I own a four Plex in Huntington Beach that was managed by another property management company. They did not do inspections, they did not check for mold and other safety hazards, and they didn’t even make sure I had proper smoke detectors. When these issues came to my attention I knew I needed to make a change in management companies. I spent hours and hours doing research on the Internet trying to find the best property management company at a fair price. I came across genuine property management and hired them back in March 2020. Do yourself a favor, stop doing looking and hire this company. Marcel has been an absolute pleasure to work with. His staff is well trained and great at serving my needs and the needs of my tenants. I feel confident that they will do proper inspections and check for Safety issues within the property. I’m not going anywhere else.
Robert Sittman
13:49 18 Aug 20
I own a four Plex in Huntington Beach that was managed by another property management company. They did not do inspections, they did not check for mold and other safety hazards, and they didn’t even make sure I had proper smoke detectors. When these issues came to my attention I knew I needed to make a change in management companies. I spent hours and hours doing research on the Internet trying to find the best property management company at a fair price. I came across genuine property management and hired them back in March 2020. Do yourself a favor, stop doing looking and hire this company. Marcel has been an absolute pleasure to work with. His staff is well trained and great at serving my needs and the needs of my tenants. I feel confident that they will do proper inspections and check for Safety issues within the property. I’m not going anywhere else.
Robert Sittman
13:46 18 Aug 20
During covid19 its so hard as it is. Unemployed and all but I am thankful for this new manager Katherine. She sent out information about rent help and my family and I are greatful. It shows they care about us. I have told my friends and family how amazing these people are and they deserve more than 5 stars. Thank you again for always being responsive to all my inquiries!
Frank BlizPerslnal
17:38 29 Jul 20
Jessica Salazar
06:34 25 Jul 20
Just moved into a property managed By Genuine Property Mgmt. and everything has been very smooth. Megan Hedges has been terrific. Super responsive and...
Mike W.
17:46 22 Jun 20
Priscilla, Megan and Matt were so easy to work with. This was our first time going though a property management company and it was such a great fast experience. They always answered all my questions even when I bugged them multiple times lol .They all made us feel at home and like family, Definitely recommend them 100% Thank you for helping us find our home GPM !!
Mary Rodriguez
23:05 20 Jun 20
Being a vendor I see many properties managed by Genuine Property Management. I find their properties to always be in great condition and well-maintained. Their staff is diligent and works hard to take care of their clients. They are always easy to reach by telephone, text or email and if I have to leave a message they are quick to respond. This is a solid property management company!
chris rabay
21:31 16 Jun 20
Being a vendor I see many properties managed by Genuine Property Management. I find their properties to always be in great condition and well-maintained....
Chris R.
14:30 16 Jun 20
Genuine is an awesome company! They are very helpful, pay close attention to your needs and always have a good attitude.
Giselle Cornejo
18:58 08 Jun 20
We began utilizing Marcel and his team over 2 years ago, to manage a rental property near Lake Mission Viejo and were very pleased at his personal and hands on approach. The management fees are very reasonable. His company now manages two other rental properties of our close friends, and the experience we have all had with his team has been excellent. On top of that, the properties are inspected regularly to ensure that they are kept in good condition by the renters, and all renters are very thoroughly screened. His office uses a convenient digital system that we can access to view monthly statements, repair documents and other reports. We highly recommend Genuine PM to anyone looking for someone to manage their property!
C Color LLC
16:50 08 Jun 20
We have a business relationship with Marshall and associates for over 5 years and they have been nothing but professional, courteous and truly pleasure to deal with. Highly recommend their services to anybody.
Dean Hassanali
17:39 06 Jun 20
On behalf of Restoration Pros. LLC:Working alongside Genuine Property Management as a vendor has been a pleasure for everyone in our company! Very professional team here. Their top notch communication has made working with them very smooth and enjoyable. We've created a great partnership, and we look forward to servicing their properties.
Aerielle LaCarra
20:40 05 Jun 20
Genuine Property Management is a thoughtful and professionally run company. Their strong communication and ability to work with vendors in the interest of their clients, has helped us to provide the best cost effective services. Genuine PM has proven to be a valued industry partner who absolutely puts the interests of their clients at the forefront of their business model. Our hats off to Genuine Property Management from Buffalo Maintenance Inc.
jose hernandez
19:50 05 Jun 20
I've dealt with a number of property management companies as a tenant over my lifetime and I must say GPM has been one of the easier ones to deal with. From scheduling to view a property, to the application process and even scheduling maintenance it's been a very seamless process. I initially dealt with Jonathan which is no longer at the company but Matt who took over has been just easy to coordinate with. Thanks for taking care of my service request quickly!
Ronald Tai
16:36 05 Jun 20
Great property Management company who care about their tenants well being.
Annette M.
10:13 05 Jun 20
I've dealt with a number of property management companies as a tenant over my lifetime and I must say GPM has been one of the easier ones to deal with. From...
Ron T.
09:35 05 Jun 20
Genuine is a top notch management firm. Your property management and investment advice could not be left to a better business. Marcel is a great wealth of knowledge for anything real estate!
Randall Zambory
01:51 05 Jun 20
Great company to work with. Always on time and very helpful. I would definitely recommend them to all my friends and family.
Joe A.
18:14 03 Jun 20
We have worked with Genuine Property Management for a little over a year now! Joey is so on top of things, and very responsive to the tenants needs. I...
Sassy S.
07:22 03 Jun 20
I messaged Genuine Property Management to get help renting my home in Lakewood, CA. Marcel was great at answering right away. He unfortunately couldn't help...
Melanie F.
11:45 27 May 20
Marcel and his team are second to none! They are professional and always attentive to detail. They keep my tenants happy and are always there when I have questions or concerns. I would definitely recommend them if you are looking for a property management team.
Matthew Caldwell
16:44 25 May 20
Very pleased with this company! We've been with them for over 2 years now and Marcel is so friendly and efficient and gets things done in the best way possible! All the staff at Genuine Property Management has been great! Jonathan has always been very efficient at dealing with all the repairs in our property. Priscilla and all the agents always get back to me quickly and with positive solutions. I would recommend this business to all my friends.
Dafne Giaconi
01:54 25 May 20
Genuine is truly amazing! Marcel Ford and his team took care of everything. They were very transparent with all of my concerns and my questions were answered honestly and professionally. They truly have my back! They are a hard working, efficient group of people who will always put you first. Thank you Genuine! Will come back to work with you soon! Best property management out there.
Mila Maricic
18:32 23 May 20
Genuine was heaven sent for my wife and I. We live outside of CA and after our longtime PM decided to change business paths we were forced to interview for a new PM, which can be quite distressing. We were concerned we would have to sign with a less than satisfying PM because none seemed to satisfying all of our needs. Finally we landed on the phone with Marcel and without knowing he immediately impressed us with his approach, attitude and ability to listen. We did continue our other PM interviews but nobody could touch Marcel and since signing up with Genuine we have been nothing short of happy and fully satisfied. Always professional, always responsive and always on top of everything. Genuine is the best. Thanks to Marcel and his awesome team at Genuine!
MIKE CARACENA
23:37 21 May 20
We have been renting our home from Genuine going on our 3rd year now and have been very pleased with them. My husband is a manager in property management...
Jeanine O.
08:24 13 May 20
Working with Genuine Property Management was a breeze. We had a short timeline to get into a new place and they worked seamlessly to make this move possible. Megan and Priscilla responded to all of our questions and worked with us to get our documents in order for a quick turn around. Would highly recommend using Genuine Property Management and Megan for a pain free move.
Sam Treadway
00:52 13 May 20
Awesome management company- thank you guys for everything!!
Laurie Ellen Park
02:45 27 Feb 20
I use Genuine for a property in OC and I LOVE them! They went above and beyond to find me with Sergio tenants, do a great job maintaining the property, and...
Laurie E.
18:43 26 Feb 20
We have worked with Genuine Property Management for the last year and we are completely grateful with how fast they respond to our inquiries. As soon as we send Joey or Jonathan an email, they respond immediately and take care of any outstanding issues. We are truly blessed to have these two guys as part of our team and look forward to grow our professional relationship. Thank you Genuine Property Management!
Chris Flores
22:41 31 Jan 20
Very pleased with this company! We've been with them for over 2 years now and Marcel is so friendly and efficient and gets things done in the best way...
Dafne Z.
13:59 17 Jan 20
It's a pleasure working with Jonathan! He is extremely friendly, prompt in his response and is always professional.
Julie Eyssallenne
18:04 15 Jan 20
This is the best ever management company seen before Marcel ford it's one of the best managers and his core worker Jonathan’sBoth of them they're one of the best people you going to ever met before in a minute when company
Jose Garcia
21:39 12 Oct 19
Professional, courteous and knowledgeable! All my dealings with this company have been a great. The owner seems to really care about his clients, which is...
Joe R.
15:37 30 Sep 19
At first I was skeptical that they would be able to do all they said they would do but they have far exceeded all our expectations! We're most happy with how well they communicate everything that is going on and how they gave us our own online account to see the details of our property at all times! We couldn't be happier with them!
Sean Losigiand
02:24 08 Aug 19
EXCELLENT CUSTOMER SERVICE AND VERY CLEAN PROPERTIES! They are friendly and very informative. They will make sure that your stay is smooth and easy. They have a great communication system that allows you to download a phone app so you have all your property info. I definitely will come back and recommend Genuine Property Management! Thank you!!
Delcina Grenville
02:07 05 Aug 19
We are pleased, and grateful, for the wonderful customer service Genuine Property Management provides. Marcel has always been on top of the details, prompt in his response and is extremely professional and knowledgeable. Although we've never met him in person, he strikes as a very thoughtful person, another excellent quality when you deal with people all day. Marcel is a pleasure to work with and eliminates the potential stress that would be there if we were trying to manage our property in all on our own. We would highly recommend Marcel, if you are looking for a rental or if you need a company to manage your rental property. Thank you so much indeed!
Amir Rajput
21:46 30 Jul 19
Great company! I've rented from other agencies before and had problems from all of them until I rented from GPM. Me and my wife were always treated great. When any maintenance is needed they were always on top of it. Everything was simple and smooth.
Nickolas Merrick
01:49 23 Jul 19
If you're in the market looking for a great property manager, look no further. Marcel is great! She is attentive to details and really knows how to take care of all things property related, while keeping you on the loop with your property. She eliminates any headache you might be experiencing with maintenance etc. Grateful!
Maye Page
01:26 18 Jul 19
They can do it all! If you're looking for a company that can be down to earth, personable, and make sure you get exactly what you need, then this is the company for you. Since day one, i knew my satisfaction was their top priority. Thanks so very much!
Laura Bustamante
05:47 17 Jul 19
Throughout my time renting with them, they always respond quickly especially with repair requests. All the staff are very nice and honest. The only reason I'm not with them anymore is because I bought a house but should I choose to rent in the future they will be my first call.
Nann Sepulvado
07:44 16 Jul 19
I recently visited California and had an amazing experience with Genuine Property Management when looking for a new condo in Newport Beach. The staff was extremely friendly and helpful. Their fee is competitive as well. Our experience with Genuine Property Management has been nothing but awesome. Thankful I had the help from this management group.
Myles McMillan
05:27 10 Jul 19
I called Marcel based on the recommendation of my realtor who wanted to make sure that I was taken care of by the best property management company to list my new Corona del Mar condo with. Marcel immediately started the process of listing the condo for rent, and I was connected to their online portal as an owner. In about a week, the rental listing was ready for posting, and it included a 3D video for prospective tenants. I am so happy with the speedy and professional rental listing of my property!
Michael Richardson
21:19 23 May 19
It is great to have such an honest and reliable property manager to count on. Know that you are in great hands if you were to rent at Genuine Property Management. Thanks for an awesome experience.
Shenna Courtney
06:45 21 May 19
Professional, friendly and caring team. Quick to inspect our place and return our deposit in full. I would highly recommend them!
Willa Marie Fluer
11:29 14 May 19
As a property management industry professional, I know which property management companies are well run and organized, and which ones are not. Marcel Ford and Genuine Property Management is one of those rare property management companies that truly cares about their tenants, their owners, their properties, and their employees. If you need real estate services and are fortunate enough to be in their geographic area - then definitely check them out!
Property Management Systems
14:46 09 May 19
GPM is easily worth the cost of their service, and I can't recommend them enough to anyone looking for a property management company.
Tiffany Montford
07:09 26 Apr 19
Best management company for your asset in Newport Beach. Marcel and his team has got me thru some rough patches I created...greatly appreciate Genuine Property Management and their continued efforts.
Mark Ainley
13:12 11 Apr 19
Genuine Property Management is a consummate professional. They are efficient, honest, and attentive to the needs of the property and its tenants. I highly recommend to all owners.
Mitch Walter
03:30 26 Mar 19
We have worked with Genuine Property Management for about 3 years now and have always seen top-notch professional service from the entire team. Honest, trustworthy and efficient. Genuine Property Management is great. Their attention to detail and communication is amazing.
Joseph Gill
02:45 25 Mar 19
We have just rented property and did not realize what working with a property management company would be so amazing! Overall a fantastic place to live. They really go over and above to make your living an absolute delight. Thank you so much!
Olivia Catill
02:57 22 Mar 19
Coming from someone who has rented 3 places in the area I was pleasantly surprised with the great service. Staff was helpful, communicative and advocated for us throughout the whole process. Excellent experience!
Anthonette Rodicnem II
07:05 19 Mar 19
Our experience with Genuine Property Management has been nothing but great! If you're looking for the best property management company out there, then look no further, it's Genuine Property Management. Trust me, they have a 5 star rating for a reason.
Jamila Kaiser
05:35 18 Mar 19
Trustworthy and efficient! We are new to being landlords and decided to take the hassle out of it by hiring a management company. GPM has been excellent to work with. Quick to get our home listed for rent and quick to get a lease agreement in place with the terms we were wanting. We are looking forward to a great working relationship with this company!
Vanessa F.
02:58 14 Mar 19
I live at one of their properties for a year and loved it! Pricing was fair, amenities were amazing and the staff was always helpful.
Margaret Sanderson
03:15 09 Mar 19