Aliso Viejo Property Management

From daily oversight to tenant communication, we cover everything required to maintain your real estate portfolio’s profitability and ensure long-term tenant relations.

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    Take a Look Inside Genuine Property Management!

    Who Can Benefit From Aliso Viejo Property Management?

    property owners

    I'm a Landlord

    Managing rental properties in Aliso Viejo can be demanding, but our experienced property management team makes it seamless. We provide around-the-clock emergency support and conduct comprehensive property inspections every 90 days and at nine months to ensure tenants are complying with lease agreements and maintaining the property.

    After years of providing residential rental management for hundreds of properties, we have the expertise necessary to handle your real estate investment with care.

    commercial property management services

    I’m Interested in Commercial Services

    For those with commercial properties in Aliso Viejo, our full-service management approach is tailored to meet your specific needs. We utilize our knowledge in development, brokerage, and asset management to craft strategies that maximize your returns and enhance the value of your commercial real estate.

    looking for residential properties

    I’m a Renter

    Finding the perfect Aliso Viejo rental is a breeze with our user-friendly platform. Explore virtual tours, high-resolution photos, and detailed property descriptions to find your ideal home. Filter by size, pet policies, price range, and more. Check out our vacancy page to view available properties and submit your application online!

    Effortless Property Management in Aliso Viejo, CA

    Owning rental property can be highly rewarding, but managing it requires considerable effort and expertise.

    Working with a skilled property management team can ease the pressures of ownership and help increase both the value and attractiveness of your rental. As a leading property management firm in Aliso Viejo, Genuine Property Management is dedicated to optimizing the performance of your investment property.

    Our Aliso Viejo rental services cover every aspect of residential property management, including tenant screening, full-service maintenance, online rent collection, and monthly accounting. We keep the property in great condition and make sure your tenants have a positive experience.

    Why Choose Our Aliso Viejo Property Management Services?

    Our Southern California property management services come with two significant assurances. First, we do not lock you into long-term contracts. We are committed to earning your business every month, and if you are not satisfied with our services, you can cancel at any time.

    Second, we offer a money-back guarantee. Should our service fall short of your expectations during the first 60 days, let us know. We’ll issue a full refund and close out your agreement immediately. We are confident in our ability to manage your rental property effectively and are committed to your satisfaction.

    Upfront fees are not required for market research, property marketing, paperwork, or onboarding. We’re compensated only when the rent and deposit are paid, so we focus on finding qualified tenants. If your tenant moves out before their lease ends, we’ll place another at no added charge, keeping your rental running smoothly.

    24/7 emergency maintenance service

    24/7 Emergency Service and Maintenance Requests

    online rent patment portal

    Online Applying, Rent Payment and Proceeds

    virtual tours

    Virtual Tours and Professional Photos

    renters insurance coverage<br />

    100% Renters Insurance Coverage

    virtual tours

    Resident and Owner Portals

    vendors to handle repairs

    Over 70 Vendors To Handle Simple to Major Repairs

    tenant screening

    Screening and Reports

    credit building and reporting

    Credit Building and Reporting

    Property management team

    A Team That Treats You Like Family!

    370 video tours

    3D Virtual Tours

    marketing exposure

    Massive Marketing Exposure

    residential property

    Residential, Retail, and Commercial

    Aliso Viejo Appeals to Quality-Conscious Renters

    Aliso Viejo offers a blend of residential neighborhoods, business parks, and outdoor recreation. Tenants are often professionals and families who prioritize convenience, good schools, and access to hiking and biking trails. Rental properties here perform best when managed with attention to quality, presentation, and timely service.

    Property owners here can benefit from professional real estate services to help them manage their investment properties and get the highest possible return on investment.

    Real Reviews From Real Customers

    David Cho
    3 weeks ago
    Shannon, Myriam, and Alan at Genuine Property Management has always been responding to my inquiries quickly and assisting with any of the maintenance issues since we moved in. Kevin, our main handyman is excellent on communicating and getting things done as quickly as possible which I very much appreciate.
    Bree Louis
    3 weeks ago
    Working with Genuine Property management was a very positive experience. The process was fast and easy with great communication. I highly recommend them to anyone. Carol was such great help and very professional.
    Response from the owner:Thank you Bree for the kind words. Carol is a gem. Your Genuine Team!
    Coby Perry
    4 weeks ago
    Response from the owner:Thank you Coby for the kind words!
    Genuine PM
    B Lopez
    3 months ago
    I’ve been renting with GPM for the past few years now and I am happy to say that everyone I’ve worked with has been great, especially Bette, Alan and Tori. They are always very responsive to questions and have always tackled my maintenance requests extremely fast. The last place I rented from was trying to raise my rent illegally and now it’s great working with people who know what they’re doing. If you can rent from GPM, you won’t be sorry!
    Ray
    5 months ago
    A car hit our triplex on Saturday night. I talked to Genuine's maintenance manager at 1:30AM on Sunday. Their maintenance manager was at the triplex...
    Ray
    5 months ago
    A car hit our triplex on Saturday night. I talked to Genuine's maintenance manager at 1:30AM on Sunday. Their maintenance manager was at the triplex...
    Micaela Rodriguez
    6 months ago
    They were so informative and helpful!
    Mark D.
    6 months ago
    Update - I've been a tenant with Genuine Property Managment for nearly 5 years. They are extremely timely and proactive when any issues arise, very...
    Nicole Adamson
    7 months ago
    Property management company was very professional and quick to respond. The only thing I did not like was having to fill out a very detailed application before we could even view the property. We were also required to fill out a pet application with a non refundable fee- again, all before even being able to view the property. The application fees were refundable if we didn’t end up moving forward which I appreciated. Overall, it was a smooth process and Carol was very responsive. I understand wanting serious, acceptable applicants but there should be a simpler “pre-application” to view instead of an entire application process. Maybe this is normal but I have never seen this before.
    Hanoi C.
    7 months ago
    Genuine property management , unbelievable company , very professional people to do business with , specially carol estrada , I'm very recommend everybody...
    Hanoi Chang
    7 months ago
    Best company to do business with , very professional people and very transparent , specially Carol Estrada , she’s very professional and very knowledgeable , I’m very impressed the way she handles business , 100 % recommend , Carol Estrada has the best reputation
    Jennifer T.
    8 months ago
    I'm so grateful for the swift responses, clear communication and consistent support from the team at Genuine Property Management, especially Bette! They...
    Garrett K.
    10 months ago
    Have lived in Costa Mesa for 4 years now. My experience in finding a home and going through the preliminary processes has been nothing but amazing with...
    Sharri Hillman
    10 months ago
    Genuine property management made my move in so easy. They were helpful right in the beginning to get every detail so I could rent one of their beautiful homes. carol and shannon literally worked so hard and we so kind and easy to work with. Thank u carol and shannon.
    The Chief ..
    10 months ago
    carol and shannon LITERALLY worked so hard getting us qualified. this management company was so kind and easy to work with.. so grateful these are our...
    Patrick H.
    11 months ago
    Just had my first experience with Genuine Property Management and couldn't be more pleased. From the very beginning, Bette Lloyd was incredible at ensuring...
    Carolina Basora
    11 months ago
    Myriam in maintenance is fantastic. The team who attends the repairs calls are always courteous, knowledgeable and respectful of property.
    Janette Jaramillo
    11 months ago
    Upon sending a request to submit an application, so we can view a property, the process was very efficient. Carol and Shannon were super helpful in answering all the questions we had. Genuine property management have been nothing but friendly, welcoming and informative. Thank you!
    Janette J.
    11 months ago
    Upon sending a request to submit an application, so we can view a property, the process was very efficient. Carol and Shannon were super helpful in...
    Angela Mejia
    12 months ago
    I spoke to Alan he offered great service, fast response and very professional. Genuine has great services.
    Demmi Mejia
    12 months ago
    Amazing service! Quick response! Always available! Thank you Alan for all your help 🔥
    Ann P.
    12 months ago
    I would say this is by far the best property management company I have had to deal with Hendi was our first contact really nice man, very easy to work with...
    Jeff C.
    12 months ago
    Carol has been very helpful and reliable in our current search for a rental. Easy to work with and highly recommend!
    chillininthefront
    12 months ago
    Tge people at Genuine property management are all around pleasant and easy to deal with.
    Jeff C.
    12 months ago
    Carol has been very helpful and reliable in our current search for a rental. Easy to work with and highly recommend!
    Mehrdad Safaieh
    1 year ago
    The service is top-notch! They’re super responsive and always go the extra mile to make sure you’re happy. Always respond quickly and follow up on everything, making sure everything’s taken care of. You can always count on them for any help you need.
    Myriam in the maintenance department is great! Super responsive, friendly and helpful!
    Chris DeLuco
    1 year ago
    Genuine Property Management has been excellent to work with. They’re responsive, organized, and consistently professional. Any issues are handled quickly, and communication is always clear. It’s been a smooth, stress-free experience, and I highly recommend them to anyone looking for a trustworthy and dependable property management team.
    McCall Miller
    1 year ago
    The management is always very responsive and willing to help! I recently had a maintenance issue, and the issue was resolved within 48 hours. The team consistently checked in with me to ensure the maintenance was scheduled, being handled, and then completed. I felt like they had my back the entire time. Wonderful experience!
    Olivia V.
    1 year ago
    Alan Hernandez ‼ Thank you !!! Mr Alan , was quick to respond to our maintenance needs! ( garage door) Great Job!!! we are so grateful!
    Henry Uechi
    1 year ago
    Carol, Shannon, and rest of the team at Genuine Property Management is awesome! Also, their Property maintenance system and the companies and the people they have to inspect and repair is also awesome too! Everyone is responsive and caring which really matters! Highly recommend!
    Emilia Hill
    1 year ago
    I’m a new tenant with Genuine Property Management and I was incredibly satisfied with their service. They were very good at keeping in contact and responding regularly throughout the whole application process. They answered any questions I had quickly and were very helpful. It was also nice to be able to do the whole process remotely!
    Catalina Flores
    1 year ago
    Genuind Property es una compañía que da confianza y ofrece sus servicios a cualquier persona sin importar su estatus además de tener siempre a disposición mantenimiento y servicios incluido de emergencia 24 /7como es un buen plomero y Gracias a Miryam por estar disponible y darme un buen soporte cuando lo necesite.
    Kimberly M.
    1 year ago
    GPM offered amazing service when I was frantically trying to find an apartment. They accommodated all of my needs and were always available for inquiries....
    Kimberly M.
    1 year ago
    GPM offered amazing service when I was frantically trying to find an apartment. They accommodated all of my needs and were always available for inquiries....
    Susan Angel
    1 year ago
    As a real estate agent, my priority is always my clients, ensuring they have the best experience whether buying, selling, or renting. Securing a rental on short notice can often feel like pulling teeth with many management companies, but my experience with Genuine Property Management was a refreshing change.

    From the start, Carol and Shannon were amazing to work with. I initially needed to understand their process, and as an agent, I always remind myself that things may not always align with how I’d prefer them to work for my clients. However, after taking the time to review their procedures, standards, and regulations, I gained a deeper appreciation for how they operate as a management company.

    Carol and Shannon not only worked seamlessly as a team but also took the time to understand my perspective as a realtor. Their professionalism, transparency, and willingness to collaborate made the entire process smoother. In the end, my clients successfully secured the rental on Moody Street in Fullerton, and they were more than satisfied.

    Now that I fully understand Genuine Property Management’s credit application process, application standards, and overall procedures, I look forward to working with them again. Their efficiency and professionalism make them a standout in the property management industry. Five stars all the way!
    Susan A.
    1 year ago
    As a real estate agent, my priority is always my clients, ensuring they have the best experience whether buying, selling, or renting. Securing a rental on...
    Susan G.
    1 year ago
    Very hands on management company which we truly appreciated. Good communication from when our application was accepted with quick response text messages and...
    Harry Kechejian
    1 year ago
    We have been in business over 43 years servicing major household appliances and taking care of many property owners and property management companies' appliance needs. As of late, we have been fortunate to be a preferred vendor for Genuine Property Management team. A great partnership is essential when it comes to effectively and efficiently taking care of the needs of owners/tenants. Genuine has a great team, including Javier, Hendy, Myriam, Joey, that we work directly with in seeking solutions to any appliance related issues. We look forward to many years ahead in working with them, and rest assured, if you are a property owner seeking management help, they are for you. Thanks to a great partnership and sharing our sentiment when it comes to taking care of everyone. - Harry
    Maira Villegas
    1 year ago
    Overall, I highly recommend Alan for anyone looking for a trustworthy, reliable, and proactive property management team. Alan goes above and beyond to ensure everything runs smoothly and was very helpful . He is incredibly reliable and efficient!
    Ester Ocampo
    1 year ago
    Alan was right on time and very kind. He walked me through the process and took the time to explain everything clearly. I really appreciated his attention to detail and the great customer service. Thanks Alan!
    Sarah Hernandez
    1 year ago
    Alan is amazing and very quick to respond and resolved all my issues. Great communication!
    Louise Gordon
    1 year ago
    Recent issue was resolved promptly and efficiently by Oscar from Arrow plumbing and drain cleaning sent by Joey from Genuine property management company
    Genuine Property Management has found our new home and our family is truly grateful to them. Very responsive from inquiry to final processing of our lease. They have been so patient and understanding despite my back and forth emails. I never felt ignored but assisted all throughout the process. I was not knowledgable about the lease application process but they made it all easy for me. Thank you, indeed, GPM. ☺️
    Janet Antunez
    1 year ago
    Marcel and the team at Genuine Property Management are professional and efficient. Whether managing the property or handling maintenance, they are responsive and reliable. I highly recommend Genuine Property Management for their expertise and commitment to excellent service!
    Response from the owner:Thank you Janet and the pleasure is all ours!
    Eliana R.
    1 year ago
    Working with Marcel and Genuine Property Management was a fantastic experience. They handled everything with professionalism, efficiency, and care. I highly...
    Cambria T.
    1 year ago
    Quick response time always! Easy to communicate with! When service was requested, they saw it got fixed right away. we feel lucky to have such a supportive...
    Lauren Carlos
    1 year ago
    Alan was on time and very nice. He did a great job and cleaned up after himself. Explained everything he was doing and showed me at the end that it was completed. Myriam was great with checking in to make sure that the jobs were completed. Great team, great service.
    So I had a problem on the rental I'm currently renting. Not only did he respond quick he went above and beyond with what needed attention. Your attention to detail on this project was impressive. Thank you Alan H for your help. He's the person to call if you need anything done.
    lily m.
    1 year ago
    Great service. I receive responses quickly, and there is always transparent communication. Hendy has been the representative that I've worked with recently,...
    Carol was very helpful in aiding our search for our next home. She was always available to answer any questions via email, text, and phone call.
    Would highly recommend.
    Sean W.
    1 year ago
    Carol was very helpful in aiding our search for our next home. She was always available to answer any questions via email, text, and phone call.
    Would...
    Juzzel Claud
    1 year ago
    Genuine Property Management were amazing, especially Joey 🙂
    Genuine property has been great, Any issues that we have brought up to Alan has been quickly responded and solved.
    Rebecca Sanchez
    1 year ago
    Genuine property’s and Alan are quick to answer, friendly, and trustworthy. I always feel like we are in good hands, they are top notch.”
    Azul B.
    1 year ago
    Genuine property's and Alan are quick to answer, friendly, and trustworthy. I always feel like we are in good hands, they are top-notch and efficient! Would...
    Elvira Reyes
    1 year ago
    Laura García
    1 year ago
    Me gusto el trato del personal que me atendió muy profesionales
    MIGUEL TORRES
    1 year ago
    Maria Martinez
    1 year ago
    Teacher Melisa
    1 year ago
    Excelente trato y muy buen servicio. Sin duda, los mejores en su rubro.
    Ryan Franklynne C.
    1 year ago
    First time renting my own place and I have to say that Genuine Property Management set the standard pretty high.
    I requested service in my unit for a...
    Isidro S.
    1 year ago
    When I have a question or need help with something about our apartment, Alan is very quick with responding. He always gets back to me on what needs to be...
    Manuel Cruz
    1 year ago
    Recientemente llamé esta oficina para preguntar sobre el alquiler, ¡y no puedo decir suficientes cosas buenas sobre Miriam! Desde el momento en que llamé, fue amable, profesional e increíblemente conocedora. Tenía muchas preguntas sobre la propiedad, los términos del contrato de arrendamiento y las comodidades, y ella las respondió todas pacientemente sin hacerme sentir apresurado.

    Lo que más destacó fue la disposición de Miriam para ir más allá y asegurarse de que encontrara el apartamento perfecto para mis necesidades. Incluso hizo un seguimiento conmigo después para asegurarse de que tenía toda la información que necesitaba. Es raro encontrar a alguien tan comprometido con brindar un excelente servicio al cliente.

    Cuando llegó el momento de terminar mi contrato de arrendamiento y mudarme, Miriam fue tan útil y solidaria como lo fue cuando me mudé. Respondió todas mis preguntas sobre el proceso de mudanza y explicó todo claramente. Miriam hizo todo lo posible para asegurarse de que la transición fuera lo más fluida y libre de estrés posible. Su profesionalismo y amabilidad hicieron que un proceso potencialmente estresante fuera mucho más fácil.

    Gracias a Miriam, mi experiencia alquilando a través de esta oficina, desde el principio hasta el final, fue excepcional. Si estás considerando mudarte aquí, ¡pide hablar con Miriam, es fantástica!
    Great Maintenance Team. Their response time, specially on the weekends,is great! Alan H. called right after I submitted the request and was able to find a vendor to help. Great experience!
    Vanessa H.
    1 year ago
    Great Maintenance Team , their response time specially on the weekends is great, Alan H. called right after I submitted the request and was able to find a...
    Rachelle Riley
    1 year ago
    I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always quick to respond and good about getting a repair vendor out to my home within a few days.

    Most recently I had an emergency repair request on NYE and the maintenance director, Javier, reached out to me immediately and let me know that he was reaching out to vendors to come fix the problem. With it being a holiday, most vendors were not open or available but he managed to find someone. The vendor ended up coming within a couple of hours! Thank you Javier for your prompt response and sense of urgency in getting my repair fixed! It really shows that you care about your tenants and making sure they are comfortable.
    Rachelle R.
    1 year ago
    I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always...
    Francisco Trejo
    1 year ago
    Myriam was very responsive with all my maintenance follow ups. GENUINE PROPERTY MANAGEMENT TRULY PROVIDES EXCELLENT SERVICE.
    I’ve had the pleasure of working with Joey from Genuine PM for over 6 years, and I can confidently say that maintenance coordinators like him are a rare find. His exceptional communication skills and meticulous attention to detail set him apart in his field. Joey's unwavering passion for his role within the company is evident in everything he does, making our collaboration truly enjoyable.

    Our partnership with Genuine PM and Joey is one we deeply value. Joey’s commitment to his role and his tenants is unparalleled, and we hope his internal team recognizes his dedication. Working with clients like Joey makes my job not only easier but also more fulfilling, thanks to his honest and open line of communication.
    Albert R.
    1 year ago
    Joey from Genuine PM is exceptional at his job. His communication skills are top-notch, and he pays great attention to detail in all aspects of his work....
    Carlyle Asper
    1 year ago
    It's always been good to do business with Genuine. They have very friendly and accommodating staff most especially Carol Estrada, who helped and guided us all throughout the process. She has been very responsive to all our questions. Thank you Genuine!
    MomOfTwo *
    1 year ago
    When we have a question or need help with something about our apartment, Alan is very quick with responding. He always gets back to us on what needs to be done or what he can do to help, and always follows up to make sure everything went smoothly!!
    Carlyle A.
    1 year ago
    It's always been good to do business with Genuine. They have very friendly and accommodating staff most especially Carol Estrada, who helped and guided us...
    MomOfTwo R.
    1 year ago
    When we have a question or need help with something about our apartment, Alan is very quick with responding. He always gets back to us on what needs to be...
    Steve V.
    1 year ago
    Being a renter there is always that concern how the property management will treat their tenants. Since Genuine Property Management took over I cannot...
    Brenda F.
    1 year ago
    Communication and quickness has been awesome with Hendy and Alan. At any hour of the day I can reach out and get an answer.
    Dani J.
    1 year ago
    I had a hard time getting a hold of my property manager, but was able to get my question answered through the gal that answers phone Tory. She was...
    Ernest K.
    1 year ago
    I was in search of an apartment Due to the fact of my previous living arrangement the building was being sold. I came across a property in long Beach on...
    Alan H.
    1 year ago
    Great place to work for , Marcel recognizes hardworking vendors and is great when it comes to communication
    Adrianne D.
    1 year ago
    I recently started using Genuine Property Management to lease out my condo, and the service and help they have provided to me have been wonderful. The...
    Rosana H.
    1 year ago
    Thank you Alan and Betty for showing us the apartment in Bush. All my question were answered I greatly appreciate it.
    Claire H.
    1 year ago
    Genuine finishes properties in a timely manner the people that work in genuine are always so kind to customers
    Luz D.
    1 year ago
    I work directly with Joey Besana with Genuine Property Mgmt, he has always been so helpful answering my questions for any concerns.
    Eric M.
    1 year ago
    We recently transitioned to Genuine from another Property Management company in the area. I was worried the transition was going to be troublesome or...
    Mark H.
    1 year ago
    Joey Besana at Genuine property management is the best to work with as a plumbing vendor. Hes quick to respond to tenants request and just as quick to get...
    Gabby F.
    1 year ago
    Genuine has been doing such a great job on Cedar St , Santa Ana. I truly appreciated Alan as he took the time to answer all my questions and concerns. Very...
    Francisco C.
    1 year ago
    Please give Tori B a raise. She is great, friendly, and prompt at answering calls and communicating with the property management on your behalf....
    Shintetsu S.
    1 year ago
    I became a new tenant in a property managed by GPM.

    The leasing process was challenged because I am leasing a house with 3 roommates. However, they...
    Alexis F.
    2 years ago
    These people are GREAT. My sister and I had been looking for a place to live for quite awhile and then we came across one of the genuine property mgmt...
    Katie F.
    2 years ago
    I highly recommend Genuine Property management. So far, I have worked with wonderful people. Carol did a great job promptly answering my questions and...
    Dinora C.
    2 years ago
    Genuine Property Management has the best and most professional service ever!!! They know their business and help you on everything. Thank you for an amazing...
    Leslie K.
    2 years ago
    Evan was prompt and resolved my request quickly. This company has been very responsive to my needs as a renter for the past 5 months of a lovely property.
    Andrea E.
    2 years ago
    Genuine Property Management is a fantastic company! Marcel and Bette are amazing--they take care of everything for my client that has 140 properties, all of...
    Susan P.
    2 years ago
    We've been renting through Genuine PM for over a year now.
    They've been very helpful, most especially, Joey in the maintenance team.
    He's been super...
    Sean P.
    2 years ago
    I called in after finding a few listings I liked online and Betty took the time to explain everything to me. I really appreciate when people listen and...
    Devon G.
    2 years ago
    The TL;DR: THEY HELPED ME EVEN WHEN THEY GOT NOTHING OUT OF IT.

    I called Genuine Property Management because I had been burned repeatedly by other firms....
    B L.
    2 years ago
    I moved into a home managed by GPM a few months ago. I have been very impressed with everyone that I have had the pleasure of working with. There was an...
    Tyler D.
    2 years ago
    You guys are great and very professional thank you for taking the time to explain things to me and not make me feel stupid in the process Thank You
    Tom R.
    2 years ago
    Started using Genuine Property Management in 2019 to manage our rental property in San Clemente and have since added two additional investment properties...
    Cindie G.
    2 years ago
    Renting out your "home" not just a house is a difficult thing especially when you are going out of state. You are giving a company control to over see your...
    Samuel A.
    2 years ago
    Excellent service By Joey Besana & Genuine Management Team. Outstanding customer service.
    great relationship, staff is on point with customer care, Highly...
    Mary M.
    3 years ago
    Bette was very professional and provided very prompt response and fixed an accounting issue with few minutes. I really appreciate her service.
    Alissa H.
    3 years ago
    We had been looking for a property to rent for 3 months, applied to about 20 or so. We kept getting beat out by others or pushed down the line.. was...
    Mario B.
    3 years ago
    Best management ever, we been living here the past 4 months and we have the best experiences the ereas are so nice luxury grate open spaces. They make a...
    Alison C.
    3 years ago
    Joey always ensures that all of the tenants are properly taken care of as well as the whole building's maintenance
    Chelsea B.
    3 years ago
    Marcel is incredible to work with! He's extremely responsive, dedicated to his customers, and a great person to collaborate with. We look forward to...
    Cynthia H.
    3 years ago
    Joey is a great property manager! He responds efficiently and effectively to any concerns we have.
    Karina C.
    3 years ago
    My roommates and I rent thru GPM and our property manager, Bette, has been so easy to work with! She is quick to respond to all our questions and has been...
    Mike G.
    3 years ago
    For the past several years Pro West Mechanical has been processing HVAC service call work orders for Genuine Property Management. It is a pleasure to work...
    McCall M.
    3 years ago
    My husband and I moved into our new home recently, and Genuine Property Management made the whole moving process amazing (and a lot less stressful)! From...
    Alan I.
    3 years ago
    Joey has been great to work with. Always gets back to me asap via phone or email. As a vendor contractor I can attest he puts the buildings condition and...
    Miriam H.
    3 years ago
    I would love to be part of this family, thank you for sharing your work or better yet, in showing us an example of how a 2nd family's home should look like...
    Danny K.
    3 years ago
    I am a tenant for a property that Genuine PM helps manage. They are by far the best property management company that I've worked with. Being in a client...
    Ashley M.
    3 years ago
    We've been renting a house through GPM for a year now. Anytime we have any maintenance requests Joey is always super quick to respond. He's very helpful and...
    Kari D.
    4 years ago
    As a tenant at one of the properties they manage, we have no complaints! These guys are on it. Whether it's a leaky faucet or a broken water heater, you can...
    Johnathan C.
    4 years ago
    Genuine has reached out to me to profusely apologize for the issues I've been having with their maintenance teams lack of communication. They were...
    Elizabeth W.
    4 years ago
    Catherine was so helpful in finding our new home!!! She was patient and courteous and determined to find us what we needed. She listened and was...
    Sheila M.
    4 years ago
    First time renting through GPM, what a pleasure. Maintenance has been polite and prompt. I've been working with Joey on a few minor maintenance concerns...
    Garen V.
    5 years ago
    Been in my place for a few months now and having rental properties back home I never get the same experience I give to my renters. GPM has been nothing...
    Aaron C.
    5 years ago
    As a tenant, I've experienced different management companies and I can't say enough about this team. I appreciate the respect they've given to me and my...
    Rachelle W.
    5 years ago
    I have had nothing but positive experiences with Genuine Property Management! Their staff is very friendly and helpful. It's always a pleasure speaking with...
    Heather L.
    5 years ago
    Genuine has always been prompt, professional and a pleasure to rent from! Highly recommend! So far they have responded to all requests fast and efficiently
    Summer B.
    5 years ago
    I put in a maintenance request and they were super quick to address and resolve my plumbing issues!
    Tommy M.
    5 years ago
    Wonderful company. I've been working with Joey Besana for about a year now and I couldn't be happier. They are proficient, professional and most...
    Mr T.
    5 years ago
    Marcel goes above and beyond what your typical management company offers, I think primarily it's just because he's good people, but his attention to service...
    Angie H.
    5 years ago
    Joey was great, as always! Nice to have water heater replaced in record time, no one likes cold showers! Vendor was professional, respectful of unit, and...
    Mike W.
    6 years ago
    Just moved into a property managed By Genuine Property Mgmt. and everything has been very smooth. Megan Hedges has been terrific. Super responsive and...
    Chris R.
    6 years ago
    Being a vendor I see many properties managed by Genuine Property Management. I find their properties to always be in great condition and well-maintained....
    Annette M.
    6 years ago
    Great property Management company who care about their tenants well being.
    Ron T.
    6 years ago
    I've dealt with a number of property management companies as a tenant over my lifetime and I must say GPM has been one of the easier ones to deal with. From...
    Joe A.
    6 years ago
    Great company to work with. Always on time and very helpful. I would definitely recommend them to all my friends and family.
    Sassy S.
    6 years ago
    We have worked with Genuine Property Management for a little over a year now! Joey is so on top of things, and very responsive to the tenants needs. I...
    Melanie F.
    6 years ago
    I messaged Genuine Property Management to get help renting my home in Lakewood, CA. Marcel was great at answering right away. He unfortunately couldn't help...
    Jeanine O.
    6 years ago
    We have been renting our home from Genuine going on our 3rd year now and have been very pleased with them. My husband is a manager in property management...
    Laurie E.
    6 years ago
    I use Genuine for a property in OC and I LOVE them! They went above and beyond to find me with Sergio tenants, do a great job maintaining the property, and...
    Dafne Z.
    6 years ago
    Very pleased with this company! We've been with them for over 2 years now and Marcel is so friendly and efficient and gets things done in the best way...
    Joe R.
    7 years ago
    Professional, courteous and knowledgeable! All my dealings with this company have been a great. The owner seems to really care about his clients, which is...

    Why Choose Genuine Property Management’s Aliso Viejo Rental Services?

    At Genuine Property Management we offer comprehensive residential real estate investment management. We’ll take care of your Aliso Viejo rental home whether it’s a:

    • Condo
    • Apartment
    • Single-family home
    • Multi-unit building

    Our property managers pride themselves on providing industry-leading services that go beyond the usual emergency maintenance and conducting market research and, instead, encompass everything from analyzing your real estate portfolio and maximizing return on investment to carrying out background checks to screen for qualified tenants.

    Some of our most sought-after services for residential properties in Orange County are described below.

     

    aliso viejo photograph

    Rental Valuation

    Your residential property should add to your income without adding to your stress levels. That starts with setting the right rental rates. Unless you know the local market, what renters are seeking, and how your own property compares with others in Aliso Viejo, you may miss the mark on setting fair market rent, thus reducing your income or reducing your chances of finding a good long-term tenant.

    Before listing your property to rent, our team suggests ways you can improve the quality and appeal of your property to local renters.

    Through qualitative research and market segmentation, we then compile a free rental evaluation report that sets out your property’s ideal rental price. We draw on various types of market research to ensure your property is the most attractive it can be to high-quality tenants while still maintaining or improving your ROI. The end result is a property with a strong income and a low vacancy rate.

    Marketing

    We understand that when it comes to rental properties, the devil is in the marketing. That’s why we use a variety of mediums to ensure your property gets the best exposure possible.

    Our techniques don’t just stop at using beautiful photographs and taking advantage of social media. Instead, we expertly market your residential property using our 360-degree video tours, a network of web listings, and carefully crafted descriptions. We know how (and where) to market for the tenants you want.

    Tenant Screening

    Finding the right tenant isn’t only about identifying someone who will pay their rent on time and stick to their lease agreement. It’s about finding quality tenants who want to stay in your property long-term. The longer a tenant stays, the better your ROI and the less likely you are to have a vacant property standing around.

    That’s why we go the extra mile when it comes to tenant screening and evaluation.

    Before moving forward with the leasing process, we screen each prospective tenant for income, credit, eviction history, personal references, and even their pets in the case of an animal-friendly property. We know that you benefit most from good tenants who treat the property well and stick around for a long time.

    Maintaining Tenant Relationships

    One of our most popular services is our tenant retention programs. As one of the best property management companies in Southern California, we know how important it is for property owners to keep their tenants around for a long time. That’s why we take care of all aspects of the tenant-landlord relationship, from collecting rent and managing security deposits to maintaining properties to the highest standard possible.

    Full-Service Maintenance

    As part of our comprehensive maintenance service, we partner with trusted service providers in the area to provide 24/7 assistance in case of emergency repairs, keep up with routine maintenance, and ensure your property is kept in good condition at all times.

    Our speedy maintenance service is just one of the things tenants and property owners alike appreciate most about working with us.

    Rent Collection

    Collecting rent and keeping track of rent payments doesn’t have to be difficult. With Genuine Property Management, you can take advantage of online rent collection that allows tenants to pay rent online, any day of the week, not just during business days.

    We also offer a variety of other payment methods that ensure rent is quickly and easily deposited into your bank account.

    In addition to rent collection, our team at Genuine Property Management can take care of all your monthly accounting needs and provide you with monthly statements of your expenses, income, profit, and ROI.

    There are plenty of advantages that come from working with an experienced property management company. At Genuine Property Management, all of these advantages come together to ensure that you gain the most you can out of your property.

    Frequently Asked Questions

    What services does Genuine Property Management offer in Aliso Viejo, CA?

    In Aliso Viejo, CA, we provide a full range of property management services, including rental evaluation, tenant acquisition, lease management, property inspections, emergency maintenance coordination, rent collection, and detailed accounting with monthly statements. We also offer legal support, handle evictions, and provide 24/7 emergency assistance.

    How does Genuine Property Management screen tenants in Aliso Viejo, CA?

    For properties in Aliso Viejo, CA, we ensure tenant reliability by conducting extensive background checks, reviewing credit reports, confirming rental history, and verifying employment to find tenants who will respect your property and meet lease obligations.

    What are the management fees for properties in Aliso Viejo, CA?

    Our management fees in Aliso Viejo, CA are structured as follows: 7% for single-family homes, 6.5% for properties with up to four units, and 6% for larger multi-unit properties. We ensure clear pricing with no hidden fees.

    Aliso Viejo property management
    Property Management offer in Aliso Viejo

    How does Genuine Property Management handle property maintenance in Aliso Viejo, CA?

    Our tenant retention programs address maintenance requests promptly and efficiently. Tenants report problems online, and we coordinate repairs with trusted local contractors, providing you with detailed reports and invoices for all maintenance work.

    Can I terminate my property management contract in Aliso Viejo, CA if needed?

    Yes, in Aliso Viejo, CA, you can end your property management contract at any time without penalties. Additionally, we offer a 60-day money-back guarantee if you are not satisfied with our services within the first two months.

    Serving All Orange County & Long Beach, CA