LANDLORD SERVICES

Hey there! We’re Genuine Property Management (GPM for short), and we want to help you manage your properties—the Genuine way. We’re leading the pack with our unique business model and company-created best practices. Because of this, we now manage over 600 properties—and we’ve done it in just over six years.

If you can find anyone that provides better property management services in Orange County for less money, you should hire them. No, really. We want the best for you! But we are pretty confident you won’t find another company that can provide you with everything we can—at our price and value—while treating you like family, which is why we hope you’ll join ours!

Top 4 Things That Make GPM the Most Popular and
Highest Rated Property Manager in Orange County

no surprise fees

All-Inclusive Pricing

You really won’t see any surprises on your statements. What you sign up for on day one is what you’ll pay for months one, two, and twelve. All the incredible services and features you’ll read about are included.

no long term contracts

No Long-Term Contracts

No one wants long-term contracts for rental management services, so we got rid of them. We may be the only month-to-month property manager in Orange County, but we’re confident that the quality of our landlord services speaks for itself. We know we must earn your business every day!

3d virtual tours

Virtual Tours

Renters love walking through houses with their mouses, yet few property management agencies spend the time or money to provide a great virtual tour experience. We know it rents properties faster, so check out an example of our 3D virtual tours and see our magic!

60 Day Money Back Guarantee

60-Day Money-Back Guarantee

We know landlords are skittish about trusting a stranger with a great asset, so our 60-day money-back guarantee is there to put your mind at ease. No other Orange County property management company puts their money on the line—and we wonder why?

We Take Care of Everything—So
You Don’t Have To

For everything from after-hour emergencies to scheduled checks ensuring residents are clean, caring for the property, and following the lease, we’ve got it covered. We also ensure smoke and CO alarms comply with CA law.

Looking for specifics? Oh, we’ve got all the details a first-rate landlord like yourself could ask for.
Hover over any of the icons below to learn more!

market research

Market
Research

Market Research

Every year, we study over 200 property management companies in Orange County to compare our fees and services with the market. So, we know we provide the greatest value and the greatest service. Not to toot our own horn – but that’s worth sharing!

24/7 Service

24-Hour
Maintenance Center

24-Hour Maintenance Center

The lack of repairs or delays in service are the main reasons tenants move from a rental property. Our 24-hour repair center protects your rental property around the clock and keeps residents happier, so they’ll stay for longer.

appliance assurance

Appliance
Assurance

Home DNA

We document the make and model number of each appliance in your property, so when repairs are needed, parts are purchased ahead of time for a one-trip fix. This saves you money and keeps residents happy when the appliances are running smoothly.

renters insurance coverage

Renters’ Insurance
Coverage

Renters’ Insurance Coverage

Over 99% of our tenants have insurance policies that protect you with the first $100,000 of liability coverage (compared to the national average of just 27%). It’s a never-ending task, but critical to protecting you.

tenant screeningScreening
Reports

Screening Reports

We aim to provide the best tenant background check possible. Nationwide eviction, criminal reports, and a complete credit report helps ensure truth, justice and transparency for all. Our unique investigative sleuthing tactics also help keep the weeds out of our flower gardens. We hate weeds.

credit check

Credit Check
Services

Credit Check Services

Credit checks tell you a lot about the type of tenant you’ll be inviting into your property, and we know that you want the most honest and responsible ones out there. So, we use a 3rd-party service to perform a holistic check on applicants’ credit history to give us all the info we need.

pet screening

Pet and Non-Pet
Screening

Pet Screening

Many tenants today have pets and allowing them can help to attract quality tenants who stay for longer. But to limit landlord liability, all applicants (even those with no pets) must complete pet questionnaires and follow our no-pet/pet policy. View our pet policy or start the screening process by completing our pet screening form.

great property descriptionsGreat
Descriptions

Great Descriptions

Every listing has creative descriptions to capture tenant interest. We want prospective renters to be able to visualize their lives in the property. Being truthful, yet colorful, generates interest and reduces vacancy periods – putting more rent money in your pocket.

professional property photography

Professional
Photos

Professional Photos

Renters decide with their eyes, so our great photos and 3D videos are listed on Zillow, Trulia, Realtor.com, Homes.com, and Apartments.com, plus 25 other sites for the greatest exposure. This gives us plenty of applicants so we can choose the very best from the bunch for your property.

resident repair surveys

Resident Repair Surveys

Repair Surveys

We take pride in providing a highly professional and prompt service when it comes to repairs. To ensure all repairs are done timely and to tenants’ satisfaction, we send tenants a survey after each repair. That way we’ll know if our service providers are timely, friendly, and professional – or not.

owner and resident portalOwner and
Resident Portal

Owner Portal

We like our landlords to stay informed! You get your own secure, online portal to access all statements, documents, income, and contributions. Your portal provides complete transparency, so you have everything you need at all times.

in house rent collection

In-House
Collections

In-House Collections

We report bad debt directly to credit bureaus without a 3rd-party middle man as our collector. Debt transparency allows future landlords to see Genuine as the in-house collection agency and simply decline a past renter until we’re fully paid up.

appliance lending

Appliance
Lending

Appliance Lending

When parts are back ordered, we have refrigerators, portable heaters, fans, and air conditioners to lend compared to costly rent credit. We feel it’s good old fashion business to ensure that mom’s have cold milk and warm beds for her kiddo’s.

buying and selling propertyWhen Buying
or Selling

When Buying or Selling

Most landlords hire our parent company, Old Newport Realty, when they want to buy or sell. They figure we did such a great job at management – we’ll do it again with our in-house brokerage

same day deposits

Same Day
Deposits

Same Day Deposits

All rent checks are deposited the same day using our remote deposit machine. Sure, we get rubber checks from time to time. But when we do, we know about it fast so we can bounce back faster!

property management team

A Bright
Minded Team

A Bright Minded Team

It’s all about technology, efficiency, managing expenses, and communication. Our effective marketing, brilliant tenant screening services for landlords, and our exceptional team are so Genuine, we’re like no other.

online rent and proceedsOnline Rent
and Proceeds

Online Rent and Proceeds

Rent is paid with online bank transfer, credit card or check. Your tenants will be able to take advantage of their online tenant portal to make payments and will receive rent reminders every month. Rent proceeds are paid on the 10th of each month by ACH transfer. Of course, we can always mail you a check too.

What Our Happy Clients Have to Say

They are professional and knowledgeable about rental properties. Always on top of client needs and requests, with high expectations for quality work and service.
Irda Wati
Irda Wati
14:18 19 Mar 24
Started using Genuine Property Management in 2019 to manage our rental property in San Clemente and have since added two additional investment properties...
Tom R.
Tom R.
12:01 12 Jan 24
Marcel and his team is the greatest to work with. Any issue was taken care of professionally and quick. Great communication as well, which is key in landlord/tenant relations. We recommend Genuine as the best full service rental management group you will find. You won’t be disappointed.
Randy Grebel
Randy Grebel
05:10 11 Jan 24
Renting out your "home" not just a house is a difficult thing especially when you are going out of state. You are giving a company control to over see your home. There are always expenses you never saw coming. This is the hardest part, trust. Do you trust the company to not over charge you or take you for a ride. Well this is when Joey and Bette comes in. They made me feel so comfortable. Bette listens to my concerns and gives me comforting ideas. Joey helps me go over any questions I have about my invoices. So now Genuine has my trust and I will continue to use them as my management company.
Cindie Graves
Cindie Graves
00:06 09 Jan 24
Renting out your "home" not just a house is a difficult thing especially when you are going out of state. You are giving a company control to over see your...
Cindie G.
Cindie G.
15:45 08 Jan 24
Excellent customer service by Genuine Property Management .Joey Besana is responsive and easy to communicate with. Great staff too. Highly Recommend to family, friends and anyone seeking a management company .
Samuel Ayala ’El Casanova ‘
Samuel Ayala ’El Casanova ‘
22:06 20 Dec 23
Excellent service By Joey Besana & Genuine Management Team. Outstanding customer service. great relationship, staff is on point with customer care, Highly...
Samuel A.
Samuel A.
13:31 20 Dec 23
Great community to live in, quiet, and well kept. I have mostly utilized Catherine anytime I needed anything or had any questions, and she's amazing. The entire staff has impeccable customer service. They are extremely helpful, answer every question, and go above and beyond for any problem, need, request you may have.
tutjol gho
tutjol gho
03:43 21 Nov 23
I love it here, it's so beautiful! The property manager is a beautiful person, here is a safe environment, and a good area to raise children. I believe the stuff they offer us in these apartment complexes is awesome and amazing, and I'm looking forward to continuing to make this a home I love. It really changed my life, only imagine how grateful I am to get an opportunity to live safely, thanks.
Evren Mcgrath
Evren Mcgrath
02:41 23 Oct 23
Bette was very professional and provided very prompt response and fixed an accounting issue with few minutes. I really appreciate her service.
Mary M.
Mary M.
14:07 08 Sep 23
We had been looking for a property to rent for 3 months, applied to about 20 or so. We kept getting beat out by others or pushed down the line.. was...
Alissa H.
Alissa H.
10:17 21 Jul 23
Best management ever, we been living here the past 4 months and we have the best experiences the ereas are so nice luxury grate open spaces. They make a...
Mario B.
Mario B.
17:23 20 Jul 23
I had a great experience with Marcelle, Christian, and Shannon. I went through a couple of rough months where I couldn't pay due to some health issues and they really helped me out. They were patient with me and worked out a payment plan so that I could catch up. And by God's grace their help and just wonderful ability to care I am now current on my rent. Thank you to everyone at Genuine property management who helped. First class service. I would recommend them to my friends.
Viri Madrigal
Viri Madrigal
20:55 15 Jul 23
Joey always ensures that all of the tenants are properly taken care of as well as the whole building's maintenance
Alison C.
Alison C.
10:56 14 Jun 23
Marcel is incredible to work with! He’s extremely responsive, dedicated to his customers, and a great person to collaborate with. We look forward to continuing our partnership with him and his team for years to come!
Chelsea Brown
Chelsea Brown
20:32 25 May 23
Marcel is incredible to work with! He's extremely responsive, dedicated to his customers, and a great person to collaborate with. We look forward to...
Chelsea B.
Chelsea B.
13:32 25 May 23
Joey is a great property manager! He responds efficiently and effectively to any concerns we have.
Cynthia H.
Cynthia H.
19:25 18 May 23
My roommates and I rent thru GPM and our property manager, Bette, has been so easy to work with! She is quick to respond to all our questions and has been...
Karina C.
Karina C.
11:25 04 May 23
We used Genuine Property for 2 years and Megan was excellent. She kept us informed, very polite, and courteous. She was able to guide us if we had any issues and was quick to respond with answers to questions. We couldn't have been happier!
Michael Stetler
Michael Stetler
17:52 16 Apr 23
I have been very impressed with the service. I will definitely recommend your services to anyone that I know looking to put on rent their property.
Jerold Tucker
Jerold Tucker
09:01 13 Apr 23
For the past several years we Pro West Mechanical have been processing HVAC work orders for Genuine Property Management.Joey and his staff do an excellent job in sending very detailed work orders on exactly what is wrong with the HVAC system. They process the work orders from the tenants in a very timely manner. They also process the work orders in a very timely manner to the owner of the property. It is a pleasure to work with Joey and his staff, and we look forward to working with Genuine Property Management for many more years. If I was an owner of a rental property I would choose Genuine Property Managementto handle my rental property.
Michael Garat
Michael Garat
19:42 05 Apr 23
For the past several years Pro West Mechanical has been processing HVAC service call work orders for Genuine Property Management. It is a pleasure to work...
Mike G.
Mike G.
14:56 04 Apr 23
I am so impressed with how professional and efficient everyone at Genuine Property Management is. Everyone that I have dealt with took the time to answer all my questions. They continue to go above and beyond. If you need this kind of service, I highly recommend them!
John Lightner
John Lightner
10:06 01 Apr 23
My husband and I moved into our new home recently, and Genuine Property Management made the whole moving process amazing (and a lot less stressful)! From...
McCall M.
McCall M.
10:30 31 Mar 23
I've always seen that they respond very quickly. Genuine Property Management is managing my property for the past few months. They have taken care of a few repairs and took care of all the paperwork and helped find a tenant within a month.
Gabriel Buckley
Gabriel Buckley
10:48 24 Mar 23
Joey has been great to work with. Always gets back to me asap via phone or email. As a vendor contractor I can attest he puts the buildings condition and...
Alan I.
Alan I.
10:30 24 Mar 23
I would love to be part of this family, thank you for sharing your work or better yet, in showing us an example of how a 2nd family's home should look like...
Miriam H.
Miriam H.
01:02 21 Mar 23
I am a tenant for a property that Genuine PM helps manage. They are by far the best property management company that I've worked with. Being in a client...
Danny K.
Danny K.
12:37 16 Mar 23
My family and I had a great experience working with them! Renting can often be a difficult process, but this team was incredibly helpful every step of the way. We really appreciated their responsiveness and attention to detail in our home search. We had such a pleasant experience with all of the staff members we were in contact with. Would highly recommend their services.
Richard Wakefield
Richard Wakefield
18:42 04 Mar 23
Genuine Property Management is absolutely fabulous! I was inquiring about a rental property and immediately got a response. I had never rented with a management company before and the attention that they gave to me was like none other. I was approved for a property within a day and it seriously couldn't have been without them. Definitely recommend this company!
Ryan Smalley
Ryan Smalley
13:17 02 Feb 23
We've been renting a house through GPM for a year now. Anytime we have any maintenance requests Joey is always super quick to respond. He's very helpful and...
Ashley M.
Ashley M.
18:07 27 Jan 23
The group over at Genuine Property Management is terrific! Is a true professional & everyone I have since dealt with has been fantastic. I highly recommend it for all your property management needs.
taylor c
taylor c
16:32 24 Oct 22
Over the last 4 years, Megan with Genuine Property Management has helped us lease two homes, and currently, we are leasing another. They keep in close contact with e-mails, texts, and calls. She is a pleasure to work with, professional, and very knowledgeable in the world of leasing. I highly recommend her to anyone if you are looking to rent a residence. You will be glad you did.
Ryan Runkle
Ryan Runkle
15:42 12 Oct 22
As a tenant at one of the properties they manage, we have no complaints! These guys are on it. Whether it's a leaky faucet or a broken water heater, you can...
Kari D.
Kari D.
08:52 26 Apr 22
Genuine has reached out to me to profusely apologize for the issues I've been having with their maintenance teams lack of communication. They were...
Johnathan C.
Johnathan C.
19:47 14 Apr 22
Catherine was so helpful in finding our new home!!! She was patient and courteous and determined to find us what we needed. She listened and was...
Elizabeth W.
Elizabeth W.
13:53 17 Feb 22
Working with Joey has been nothing but pleasant. He is professional and quick to resolve any issues I’ve had since moving Into the property.So far, this has been the best and most professional property management company I have rented from.Thank you Joey for always helping me with minor issues in the property
Sheila Manning
Sheila Manning
05:06 14 Feb 22
First time renting through GPM, what a pleasure. Maintenance has been polite and prompt. I’ve been working with Joey on a few minor maintenance concerns since moving into a newly renovated home in Westminster. He has gone above and beyond to ensure things are addressedTimely and follows up each time to verify I am satisfied with the services.Love my new home and happy to be dealing with a professional team over at GPM
SugarMama Pro
SugarMama Pro
05:00 14 Feb 22
First time renting through GPM, what a pleasure. Maintenance has been polite and prompt. I've been working with Joey on a few minor maintenance concerns...
Sheila M.
Sheila M.
20:51 13 Feb 22
Recently moved to town for school and needed a place to live, fast. Was in contact with Marcel and he made sure I found the right place for me! The whole team works efficiently to ensure my move in was easy. Have always had a quick return with any questions or concerns!
Edwin Matthiessen
Edwin Matthiessen
18:25 30 Jan 22
Easy to work with and always gets the job done
adam porter
adam porter
20:41 03 Dec 21
Been in my place for a few months now and having rental properties back home I never get the same experience I give to my renters. GPM has been nothing...
Garen V.
Garen V.
22:16 19 Oct 21
As a tenant, I've experienced different management companies and I can't say enough about this team. I appreciate the respect they've given to me and my...
Aaron C.
Aaron C.
10:27 02 Oct 21
How I wish more companies and businesses would offer the same customer care as Genuine Property. Almost 4 years ago, had to move our parent into a full-time care facility. There was so much to do to clear out and update the old home. We live out of state, it was impossible. Then I met Marcel of Genuine Property. He and his employees took care of everything for us from there on. They still manage the rental. It has all been the most wonderful experience.
paula swaydan grebel
paula swaydan grebel
17:34 14 Sep 21
Matthew Kurtz
Matthew Kurtz
17:22 25 Aug 21
Genuine Prop. Mgt. has been our one and only property manager for the past 4-5 years. They are very responsive, professional and easy to along with! I highly recommend their services for anyone looking for a solid property management firm.
Edward Lee
Edward Lee
23:44 21 Aug 21
Helen Lin
Helen Lin
11:59 20 Aug 21
I love these people! They are so responsive to maintenance requests & repairs. Where we rent the property is well kept.Communication & honesty is key. Very polite too.
Kari Dennis
Kari Dennis
06:22 19 Aug 21
I'm an out-of-State Landord using GPM to manage my residential property in Orange County for going on 4 years now. I wasn't sure what to expect in the beginning but I've been so happy that I found this company. The owner is a super nova of positive energy that you can feel throughout the team. GPM represents and takes care of my property the same as (better than, really) I would. I have not been able to visit the property for several years but I know from regular GPM inspection and maintenance reports exactly how well it looks. GPM also takes the extra effort getting to know the tenants and even the neighbors! (Having good and HAPPY tenants is important to me). GPM has consistently taken a "common sense" approach to maintenance issues; always providing photos, quotes and options as appropriate. Finally, GPM has always, without fail been immediately responsive to any inquiries or questions I have. During these nearly four years, GPM secured three excellent tenants, with never more than one month transition period. I sincerely don't worry about my property with GPM in charge, even from 2000 miles away.
John Bonin
John Bonin
22:59 16 Aug 21
I have had nothing but positive experiences with Genuine Property Management! Their staff is very friendly and helpful. It's always a pleasure speaking with...
Rachelle W.
Rachelle W.
11:03 06 Jul 21
By far the best property management in OC. Very professional and competent in managing my home in Corona del Mar. Very happy with Marcel and his team.
Michael Richardson
Michael Richardson
00:19 18 Jun 21
Genuine has always been prompt, professional and a pleasure to rent from! Highly recommend! So far they have responded to all requests fast and efficiently
Heather L.
Heather L.
10:04 07 May 21
I put in a maintenance request and they were super quick to address and resolve my plumbing issues!
Summer B.
Summer B.
09:04 07 May 21
Wonderful company. I've been working with Joey Besana for about a year now and I couldn't be happier. They are proficient, professional and most...
Tommy M.
Tommy M.
16:40 04 May 21
Oscar Gonzalez
Oscar Gonzalez
13:23 28 Jan 21
Marcel goes above and beyond what your typical management company offers, I think primarily it's just because he's good people, but his attention to service...
Mr T.
Mr T.
12:10 22 Dec 20
This team is AMAZING! Professional and friendly employees. Efficient service. I would highly recommend this property management company. Overall a great experience.
Yvette Matthiessen
Yvette Matthiessen
22:33 15 Dec 20
Joey was great, as always! Nice to have water heater replaced in record time, no one likes cold showers! Vendor was professional, respectful of unit, and...
Angie H.
Angie H.
19:47 23 Nov 20
I worked with Catherine from Genuine Property Management as a tenant who was moving out of a unit. Catherine was kind, responsive and always available to answer my questions. It was a pleasure working with her, even from a tenant side of the equation. I would highly recommend her services!
Carly Simard
Carly Simard
21:30 12 Nov 20
I hired Marcel and his team a few years ago for my property management needs and let me tell you, they are TERRIFIC. Megan has always gotten my vacant units leased, Matt has always taken care of my repair requests, and Catherine makes sure all questions and concerns are addressed immediately. If you’re a landlord and on the fence about handing your property over to a management company, TRUST THIS COMPANY.
Monica Logan
Monica Logan
06:42 10 Nov 20
Great Property Management Company, very caring and compassionate. They take care of your home! What a great relief especially with the new laws about covid19 evictions! They are very knowledgeable!
Chelsey Anne Boyd
Chelsey Anne Boyd
16:28 29 Oct 20
The team at Genuine Property Management is top notch! My buddy and I just moved into town without much planning ahead, we drove past a rental property with this company's contact on it so we called them right then and there. We were able to get inside on the same day and put in an application that evening. They were quick to respond, very friendly and we are happy to say...we love our new home!
Ari Wayne
Ari Wayne
22:57 28 Oct 20
I’m a new tenant in a property that GPM manages and they’ve made the entire process from viewing the home, to application submission, to move in day run so smoothly. Megan was just the sweetest! I am looking forward to a great year at my new home and working with this company!
Alicia Arriaga
Alicia Arriaga
02:04 15 Oct 20
I hired Marcel and his team two years ago and it was the best decision I've ever made. They're quick, efficient, and provide nothing less than exceptional service to myself, and my tenants. Thank you GPM team!
Claudia Kathryn
Claudia Kathryn
22:07 13 Oct 20
Had to make a couple of maintenance calls for my unit and they have been easy to reach. I also appreciate them respecting and following the precautions in place due to Covid.
Erika Stephenson
Erika Stephenson
02:21 09 Oct 20
Monique Fordyce
Monique Fordyce
19:30 08 Oct 20
I own a four Plex in Huntington Beach that was managed by another property management company. They did not do inspections, they did not check for mold and other safety hazards, and they didn’t even make sure I had proper smoke detectors. When these issues came to my attention I knew I needed to make a change in management companies. I spent hours and hours doing research on the Internet trying to find the best property management company at a fair price. I came across genuine property management and hired them back in March 2020. Do yourself a favor, stop doing looking and hire this company. Marcel has been an absolute pleasure to work with. His staff is well trained and great at serving my needs and the needs of my tenants. I feel confident that they will do proper inspections and check for Safety issues within the property. I’m not going anywhere else.
Robert Sittman
Robert Sittman
13:46 18 Aug 20
During covid19 its so hard as it is. Unemployed and all but I am thankful for this new manager Katherine. She sent out information about rent help and my family and I are greatful. It shows they care about us. I have told my friends and family how amazing these people are and they deserve more than 5 stars. Thank you again for always being responsive to all my inquiries!
Frank BlizPerslnal
Frank BlizPerslnal
17:38 29 Jul 20
Just moved into a property managed By Genuine Property Mgmt. and everything has been very smooth. Megan Hedges has been terrific. Super responsive and...
Mike W.
Mike W.
17:46 22 Jun 20
Being a vendor I see many properties managed by Genuine Property Management. I find their properties to always be in great condition and well-maintained. Their staff is diligent and works hard to take care of their clients. They are always easy to reach by telephone, text or email and if I have to leave a message they are quick to respond. This is a solid property management company!
chris rabay
chris rabay
21:31 16 Jun 20
Being a vendor I see many properties managed by Genuine Property Management. I find their properties to always be in great condition and well-maintained....
Chris R.
Chris R.
14:30 16 Jun 20
Genuine is an awesome company! They are very helpful, pay close attention to your needs and always have a good attitude.
Giselle Cornejo
Giselle Cornejo
18:58 08 Jun 20
We began utilizing Marcel and his team over 2 years ago, to manage a rental property near Lake Mission Viejo and were very pleased at his personal and hands on approach. The management fees are very reasonable. His company now manages two other rental properties of our close friends, and the experience we have all had with his team has been excellent. On top of that, the properties are inspected regularly to ensure that they are kept in good condition by the renters, and all renters are very thoroughly screened. His office uses a convenient digital system that we can access to view monthly statements, repair documents and other reports. We highly recommend Genuine PM to anyone looking for someone to manage their property!
C Color LLC
C Color LLC
16:50 08 Jun 20
We have a business relationship with Marshall and associates for over 5 years and they have been nothing but professional, courteous and truly pleasure to deal with. Highly recommend their services to anybody.
Dean Hassanali
Dean Hassanali
17:39 06 Jun 20
Genuine Property Management is a thoughtful and professionally run company. Their strong communication and ability to work with vendors in the interest of their clients, has helped us to provide the best cost effective services. Genuine PM has proven to be a valued industry partner who absolutely puts the interests of their clients at the forefront of their business model. Our hats off to Genuine Property Management from Buffalo Maintenance Inc.
jose hernandez
jose hernandez
19:50 05 Jun 20
I've dealt with a number of property management companies as a tenant over my lifetime and I must say GPM has been one of the easier ones to deal with. From scheduling to view a property, to the application process and even scheduling maintenance it's been a very seamless process. I initially dealt with Jonathan which is no longer at the company but Matt who took over has been just easy to coordinate with. Thanks for taking care of my service request quickly!
Ronald Tai
Ronald Tai
16:36 05 Jun 20
Great property Management company who care about their tenants well being.
Annette M.
Annette M.
10:13 05 Jun 20
I've dealt with a number of property management companies as a tenant over my lifetime and I must say GPM has been one of the easier ones to deal with. From...
Ron T.
Ron T.
09:35 05 Jun 20
Genuine is a top notch management firm. Your property management and investment advice could not be left to a better business. Marcel is a great wealth of knowledge for anything real estate!
Randall Zambory
Randall Zambory
01:51 05 Jun 20
Great company to work with. Always on time and very helpful. I would definitely recommend them to all my friends and family.
Joe A.
Joe A.
18:14 03 Jun 20
We have worked with Genuine Property Management for a little over a year now! Joey is so on top of things, and very responsive to the tenants needs. I...
Sassy S.
Sassy S.
07:22 03 Jun 20
I messaged Genuine Property Management to get help renting my home in Lakewood, CA. Marcel was great at answering right away. He unfortunately couldn't help...
Melanie F.
Melanie F.
11:45 27 May 20
Marcel and his team are second to none! They are professional and always attentive to detail. They keep my tenants happy and are always there when I have questions or concerns. I would definitely recommend them if you are looking for a property management team.
Matthew Diaz-Caldwell
Matthew Diaz-Caldwell
16:44 25 May 20
Very pleased with this company! We've been with them for over 2 years now and Marcel is so friendly and efficient and gets things done in the best way possible! All the staff at Genuine Property Management has been great! Jonathan has always been very efficient at dealing with all the repairs in our property. Priscilla and all the agents always get back to me quickly and with positive solutions. I would recommend this business to all my friends.
Dafne Giaconi
Dafne Giaconi
01:54 25 May 20
Genuine is truly amazing! Marcel Ford and his team took care of everything. They were very transparent with all of my concerns and my questions were answered honestly and professionally. They truly have my back! They are a hard working, efficient group of people who will always put you first. Thank you Genuine! Will come back to work with you soon! Best property management out there.
Mila Maricic
Mila Maricic
18:32 23 May 20
Genuine was heaven sent for my wife and I. We live outside of CA and after our longtime PM decided to change business paths we were forced to interview for a new PM, which can be quite distressing. We were concerned we would have to sign with a less than satisfying PM because none seemed to satisfying all of our needs. Finally we landed on the phone with Marcel and without knowing he immediately impressed us with his approach, attitude and ability to listen. We did continue our other PM interviews but nobody could touch Marcel and since signing up with Genuine we have been nothing short of happy and fully satisfied. Always professional, always responsive and always on top of everything. Genuine is the best. Thanks to Marcel and his awesome team at Genuine!
MIKE CARACENA
MIKE CARACENA
23:37 21 May 20
We have been renting our home from Genuine going on our 3rd year now and have been very pleased with them. My husband is a manager in property management...
Jeanine O.
Jeanine O.
08:24 13 May 20
Working with Genuine Property Management was a breeze. We had a short timeline to get into a new place and they worked seamlessly to make this move possible. Megan and Priscilla responded to all of our questions and worked with us to get our documents in order for a quick turn around. Would highly recommend using Genuine Property Management and Megan for a pain free move.
Sam Treadway
Sam Treadway
00:52 13 May 20
Awesome management company- thank you guys for everything!!
Laurie Ellen Park
Laurie Ellen Park
02:45 27 Feb 20
I use Genuine for a property in OC and I LOVE them! They went above and beyond to find me with Sergio tenants, do a great job maintaining the property, and...
Laurie E.
Laurie E.
18:43 26 Feb 20
We have worked with Genuine Property Management for the last year and we are completely grateful with how fast they respond to our inquiries. As soon as we send Joey or Jonathan an email, they respond immediately and take care of any outstanding issues. We are truly blessed to have these two guys as part of our team and look forward to grow our professional relationship. Thank you Genuine Property Management!
Chris Flores
Chris Flores
22:41 31 Jan 20
Very pleased with this company! We've been with them for over 2 years now and Marcel is so friendly and efficient and gets things done in the best way...
Dafne Z.
Dafne Z.
13:59 17 Jan 20
It's a pleasure working with Jonathan! He is extremely friendly, prompt in his response and is always professional.
Julie Eyssallenne
Julie Eyssallenne
18:04 15 Jan 20
This is the best ever management company seen before Marcel ford it's one of the best managers and his core worker Jonathan’sBoth of them they're one of the best people you going to ever met before in a minute when company
Jose Garcia
Jose Garcia
21:39 12 Oct 19
Professional, courteous and knowledgeable! All my dealings with this company have been a great. The owner seems to really care about his clients, which is...
Joe R.
Joe R.
15:37 30 Sep 19
We are pleased, and grateful, for the wonderful customer service Genuine Property Management provides. Marcel has always been on top of the details, prompt in his response and is extremely professional and knowledgeable. Although we've never met him in person, he strikes as a very thoughtful person, another excellent quality when you deal with people all day. Marcel is a pleasure to work with and eliminates the potential stress that would be there if we were trying to manage our property in all on our own. We would highly recommend Marcel, if you are looking for a rental or if you need a company to manage your rental property. Thank you so much indeed!
Amir Rajput
Amir Rajput
21:46 30 Jul 19
Throughout my time renting with them, they always respond quickly especially with repair requests. All the staff are very nice and honest. The only reason I'm not with them anymore is because I bought a house but should I choose to rent in the future they will be my first call.
Nann Sepulvado
Nann Sepulvado
07:44 16 Jul 19
I called Marcel based on the recommendation of my realtor who wanted to make sure that I was taken care of by the best property management company to list my new Corona del Mar condo with. Marcel immediately started the process of listing the condo for rent, and I was connected to their online portal as an owner. In about a week, the rental listing was ready for posting, and it included a 3D video for prospective tenants. I am so happy with the speedy and professional rental listing of my property!
Michael Richardson
Michael Richardson
21:19 23 May 19
Best management company for your asset in Newport Beach. Marcel and his team has got me thru some rough patches I created...greatly appreciate Genuine Property Management and their continued efforts.
Mark Ainley
Mark Ainley
13:12 11 Apr 19
I live at one of their properties for a year and loved it! Pricing was fair, amenities were amazing and the staff was always helpful.
Margaret Sanderson
Margaret Sanderson
03:15 09 Mar 19

Top Landlord FAQs

What kinds of properties do you manage (retail, industrial, medical, commercial, etc.)?

We manage all different types of properties big and small, but not HOA’s. Due to the sheer volume of homes and apartments, managing residential and multi-family are the majority of our business. However, that doesn’t exclude us from utilizing our expertise to manage retail strips, commercial properties, and industrial parks.

What is your fee structure?

Many new landlords wonder how much does it cost to hire a property management company. We’re not the most expensive option nor the cheapest—we’re simply the best value. Our simple, all-inclusive pricing includes almost everything you could think of for general property management. We chose to eliminate all hidden fees that most Orange County management companies charge.

For example, many other companies charge excessive fees for items such as creating a repair request, generating invoices, key copies, smoke alarm batteries, company credit card use, property showings, mailing statements or checks, and much more. Instead, we believe in a fixed management fee that covers all these costs and more.

Our management fee is structured as follows:

  • 7% for single family residences
  • 6.5% for two to four units
  • 6% for five and more units
  • 5% for commercial

We do not manage HOA’s.

We fully disclose all services and fees in our property management form and lease agreement with no hidden junk or ancillary fees. You can peruse all our forms, reports, statements, and more on our Forms page. When you take everything into account, it becomes clear that we offer vastly superior service and value allowing you to predict future proceeds.

Call around and ask our competition for a list all possible fees that you may be charged throughout the year – and we’ll look good. Remember, the most expensive mistake you can make is to hire a cheap property manager.

How do you handle repairs and maintenance requests?
Should any repairs or maintenance issues come up, residents can call our 24-hour maintenance call center or easily submit a repair request via their tenant portal using their computer or cell phone. All requests are logged and promptly directed to the appropriate vendor so your tenant’s issues can be addressed as quickly as possible.

Contact Us to Get Started

    Genuine Property Management